Venus Casino
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Why Venus Casino asks for your documents

The license requires us to confirm who you are and where your money comes from, and the whole check takes 52 hours at most.

Start the check now
One table, six answers

Your verification at a glance

Useful the moment the withdrawal button greets you and the check has not started yet.

Who checks

Venus Casino Ltd.

Licence held under

Malta Gaming Authority, MGA/B2C/646/2020

Longest wait

52 hours

Latest point

Before the first withdrawal

Questions go to

[email protected]

Youngest player

18+
The upload screen is open
1

Corners in, glare out

Photograph the whole document flat, with all four corners inside the frame and no fingers covering the text. Skipping the glare of a lamp or a window saves you a repeat.

2

A bill inside three months

Upload a bill or bank letter showing your full name and the address you registered with. A page cut off at the edges will be sent straight back to you.

3

Behind you already

Show enough of the payment method to prove it belongs to you, and cover the middle digits if you prefer. The account holder name must match your identity document.

4

Quiet hours, then the answer

Once all three files land, the review starts and finishes inside 52 hours. Watch your inbox and your spam folder, because a blurred scan means one more round.

The upload waiting on you

The papers we check and what each proves

Use this list to check your files before you send anything, so the first upload is the only one.

Document
Confirms
Must show
Proof of identity
Your name, face and age
Photo page, all four corners sharp
Proof of address
Where you live now
Name, address and a recent date
Payment method confirmation
The account is yours
Holder name and last digits visible
Proof of identity selfie
The same person is alive
Face and document in one frame
Less waiting
1

Have your ID ready

Your first withdrawal opens the check at the latest, since the license treats it as the moment money leaves; identity and address papers are then requested.

2

Details that disagree

A name spelled differently on a bill or a card in another surname brings the check forward, and a matching document is requested.

3

Send ID, then raise

Lifting a deposit limit asks the casino to take on more risk, so a fresh proof of identity is expected before the new setting applies.

Three protections

Visible to a small team, not to a crowd

Watch the padlock on the upload. Your files leave your device through a 256-bit SSL connection, the same protection the cashier uses. That encrypted tunnel stays closed from the upload until our systems receive the images.

A closed circle of reviewers. A small group inside the company opens the images, and access sits with the verification team alone. Other departments, and anyone outside the business, do not see your passport or your bill.

Read for the licence checks only. Each file is read against the identity, address and payment checks the Malta Gaming Authority licence requires, and nothing else. Once those checks are answered, the images have served their purpose.

The source of funds question

The Malta Gaming Authority, which licenses Venus Casino under MGA/B2C/646/2020, requires every operator to know where a player's money comes from. On screen this reads as a short request for paperwork. It is routine and it is never a suggestion that you have done anything wrong.

Depending on the case, the team may ask for any of the following:

  • Recent payslips from your employer
  • Bank statements covering recent months
  • A tax notice or assessment
  • Proof of a savings balance
  • Papers for a property sale
Four refusals

Get your papers through the second time

Every file is read by hand here, so a refusal comes with a reason you can act on.

One name, one account

Papers are refused when the name, date or address differs from the account, because both must describe one person. Update the profile, then resend; Send the document in your full name

Is my old card still valid?

An identity card or passport past its expiry date cannot be accepted, since a check has to confirm who you are today. Renew it and send the new card; Photograph the current expiry page

A shot that passes

A photo is sent back when glare, shadow or a cropped edge hides the numbers or the picture. Lay the card flat in daylight; Keep all four corners in frame

Use a recent bill

A bill or statement is refused once it has aged past the accepted window, because it must show where you live now. Send a bill from this month; Pick a utility letter with your address
While your payout waits

Your turn at the document upload

01Do I have to send the same papers again for each payout?+
No. Once your identity, address and payment method are approved, that record stands for later withdrawals. You only re-send something if it expires, such as an out-of-date bill.
02When does the check appear, before playing or before cashing out?+
At the latest it comes before your first withdrawal, and the license requires it there. Venus Casino may ask earlier, at registration or when your first deposit lands, so keep the papers within reach.
03Under whose licence do you run this site?+
The Malta Gaming Authority licenses Venus Casino under MGA/B2C/646/2020, and Venus Casino Ltd. holds that licence at Spinola Road, St Julian's. Those identity checks are a condition of it, not a house rule.
04My surname is different now, does that cause trouble?+
Yes, it can hold things up, because the papers must match the name on your account. Send the marriage or change certificate with your identity document and the reviewer can link both names in one pass.
05Why do you want to know where my money comes from?+
A source of funds check is a routine duty under the licence and applies across the industry, not a suspicion aimed at you. A short explanation of your income or savings usually closes it.
06Are the papers I upload kept private and encrypted?+
Yes. Uploads travel over 256-bit SSL and only the reviewers handling your file open them. For anything beyond that, [email protected] reaches the team that owns the records.